Operationally, MAG Group has translated its values, mission, philosophy and ethical principles into operating rules in order to ensure their application in practice and in its activities, particularly with regard to:
- internal organisation (definition of responsibilities and tasks);
- documentation provided to the customer that is clear and easy to understand;
- full assistance to the client within the contractual terms;
- collaboration with suppliers/insurance companies with a view to developing loyal relationships;
- continuous staff training;
- involvement and awareness of internal and external staff working with the Group;
- monitoring of the implementation of the objectives and values contained in the quality policy is achieved through periodic auditing tools.
The Group's Companies have obtained UNI EN ISO 9001:2015 certification.